Frequently Asked Questions
Do you provide "support" for young and middle aged people too?
Yes! We provide "support" for anyone who needs it.
Do you train your support workers?
Yes. All support workers we employ have the necessary qualifications for the jobs we assign them to (this may vary depending on the specific needs of our clients), and receive additional training from us to understand our processes, policies and procedures. They also receive annual first aid refresher training.
Do you provide support on weekends and public holidays?
Yes we provide support 24 hours, 7 days a week, every day of the year.
How do I apply for a homecare package?
You can speak to your GP or to My Aged Care about getting an ACAS assessment completed. This is an assessment that doesn't cost you anything and helps the government to assess what level of home care package you may be entitled to. If you have any questions about applying for a Home Care Package, do not hesitate to contact our team on
03 9131 5187 for more information.
How much will services cost me?
The cost will vary depending on whether you are purchasing private services, or if you have funding available such as a home care package, NDIS or TAC. If you would like more information on costs please contact our team on
03 9131 5187.
I would like to apply for a position with Caring Support @ Home, how do I do this?
We have advertised current positions on Indeed, so you could visit their website and view the advertisement. Alternatively you can phone the office on 03 9131 5187 for more information about available positions.
What is a home care package?
A home care package is a government funded package of care and services to help aged Australian residents live independently in their own home for as long as they can. The chosen home care provider will work with clients and their families to choose care and services that best meet their needs and goals; manage and coordinate their care and services.
There are four levels of home care packages to help meet the different levels of care needs. During an aged care assessment, an assessor will discuss the clients care needs and make recommendations about the best level to meet them.
There are 4 levels of packages available:
Level 1: basic care needs
Level 2: low-level care needs
Level 3: intermediate care needs
Level 4: high-level care needs
Can I get a home care package?
You will need to be assessed by an Aged Care Assessment Team (ACAT) for a Home Care Package. We can assist you to make a referral to My Aged Care, or you (or your nominated representative) can contact My Aged Care on
1800 200 422. My Aged Care team will contact you and inform you of the next steps.
What do I do with my referral code?
Once you have received a confirmation letter from My Aged Care, you can then contact us and provide us with your referral code to start receiving subsidised services under your home care package.
Can the government subsidy be paid to me?
No, the government subsidy funds can only be paid to a home care provider and not directly to you. We can manage them on your behalf.
How do I change provider to Caring Support @ Home?
You will need to give written notice to your current provider and advise a cessation date, then contact My Aged Care on
1800 200 422 to re-activate your referral code. You need to give this referral code to us before you can start receiving our services.
